PHOTO: Official website of BDO / bdo.com.ph

Updated on October 31, 2024 at 5:40 p.m.

MANILA, Philippines — Customers of BDO Unibank Inc. were met with error messages as they tried to access their BDO Online and BDO Pay mobile applications on Thursday afternoon.

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Upon opening the online banking app, users are met with the prompt: “BDO Online is experiencing downtime. We apologize for the inconvenience.”

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“We are working to restore the loading of accounts and balances on the BDO Online and BDO Pay apps as soon as possible,” BDO said in a statement.

As of 5:15 p.m. BDO announced that it has finally restored its online services.

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“We are happy to inform you that financial transactions on the BDO Pay and BDO Online apps have been successfully restored,” BDO said in an advisory.

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READ: BDO shatters corporate earnings record anew

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In a systems advisory, the BDO cited volume usage as the cause of the sudden inaccessibility.

“The Bank has been experiencing ever-increasing volume usage in our digital channels and [has] taken steps to adjust,” BDO said.

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“Today’s volume has been substantially higher than the normal peak levels,” it added.

The downtime is being experienced right on payday, and a day before the annual observance of “Undas.”

BDO then assured its users that it is already in the process of upgrading to a new digital banking platform, urging users to bear with them as they migrate to the new application.

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BDO also said its clients may use the bank’s website and automated teller machines for their banking needs.rich 888

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